Initial reservations can be made over the telephone. An initial booking confirmation will be sent via email. Full joining instructions will be forwarded following receipt of a non-refundable deposit payment. If joining instructions have not been received within 24 hours of leaving payment details, please telephone 01543 899706 to make sure payment has been received. Course dates will not be held until a deposit payment has been left.



Unless otherwise specified in the quotation or other agreement, invoices for goods or services are for payment within 30 days from the date of invoice. For Clients who do not hold a credit account with MPTT, payment must be made in full prior to commencement of training. If full payment has not been received, for Client’s not holding a credit account, MPTT reserves the right to refuse delegates entry to the course and charge in full as per the cancellation terms.

All fees quoted are exclusive of VAT, which must then be paid in addition to the quoted fee at the time of payment. VAT is charged at the current rate of Government legislation.

Fees will be correctly quoted at the time of booking, and initial quotes will be honoured. However, until confirmation is completed MPTT reserve the right to alter fees at any time.



Details of how to get to the venue will be included in the joining instructions. MPTT is not responsible for providing information or the booking of accommodation, and any queries of this nature must be handled by the hotel directly. The course fees do not include any accommodation or entertainment costs.


Course Literature 

All required course notes are included in the course fees. Course literature is copyright and may not be reproduced without permission.


Cancellations and Postponement

If less than two weeks’ notice is given, employers/delegates are responsible for the full cancellation charge.

Cancellations can be made by phone, but must be confirmed in writing, either via email or post. If written confirmation is not received, the cancellation will not be processed and the delegate will be liable for the full cancellation charge.

Failure of any element of a course or test that is a prerequisite for subsequent elements will result in part or all of the booking being charged in full. Additionally failure to supply any prerequisite documents or comply with other requirements prior to the commencement of the course or test will result in part or all of the booking being cancelled and charged in full.

If MPTT cancels a course delegates will be informed and an alternative date will be offered, however, no refunds will be offered. MPTT will not be held liable for any costs incurred by The Client as a result of a booking cancellation or contracts for reasons beyond MPTT’s control.

Events being delivered at a site specified by The Client must be suitable for the requirements of the event and meet any relevant approved codes of practice as set out by MPTT or any related awarding body. Failure in the aspect of site suitability above may result in MPTT cancelling the booking without notice.

Any delegate who fails to attend, is excluded from or refused entry to, any part of a booking or test (in accordance with the terms above) will be charged at 100% of the booking or contract price.

If it is believed that any delegate is under the influence of alcohol or illegal substances MPTT reserve the right to refuse training, testing and assessment. The delegate/employer will be liable for the full cost of the course.



It is possible to transfer a training course to another individual, providing all course prerequisites are met. Requests must be made in writing, and the delegate/employer is liable for any additional costs this may incur. MPTT reserve the right to refuse candidate transfers, where prerequisites aren’t met, and the full course cost payable by the delegate/employer.


Data Protection and Privacy

Any information disclosed to us either directly or through MPTT’s website, by whatever means will only be collected, stored and processed in accordance with the requirements of the business between MPTT and The Client and as set out in our Privacy Policy.