Initial reservations can be made over the telephone. An initial booking confirmation will be sent via email. Full joining instructions will be forwarded following receipt of payment. If joining instructions have not been received 10 days before the course, please telephone to make sure payment has been received.
Fees are payable two weeks before the date training/testing is due to commence, and full joining instructions and confirmation will not be sent until payment has been received. If payment is not made in full, admission to the course will not be permitted.
All fees quoted are exclusive of VAT, which must then be paid in addition to the quoted fee at the time of payment. VAT is charged at the current rate of Government legislation.
Fees will be correctly quoted at the time of booking, and initial quotes will be honored. However, until confirmation is completed MPTT reserve the right to alter fees at any time.
Details of how to get to the venue will be included in the joining instructions. MPTT is not responsible for providing information or the booking of accommodation, and any queries of this nature must be handled by the hotel directly. The course fees do not include any accommodation or entertainment costs.
All required course notes are included in the course fees. Course literature is copyright and may not be reproduced without permission.
Cancellation charges with reference to training will be charged at 50% of the final cost agreed at the time of booking if two weeks’ notice is given. If less than two weeks’ notice is given, employers / delegates are responsible for the full cancellation charge.
Cancellations can be made by phone, but must be confirmed in writing, either via email or post. If written confirmation is not received, the cancellation will not be processed and the delegate will be liable for the full cancellation charge.
If MPTT cancels a course, delegates will be informed and an alternative date will be offered. No refunds will be offered.
Delegates can transfer to another course as long as the value of the course is the same. If the required course is of a higher value the delegate is liable to pay the outstanding balance, however if the initial course is of a higher value no refund is given.
It is possible to transfer a training course to another individual. Requests must be made in writing, and the delegate is liable for any additional costs this may incur.
Transfers of tests are possible if notifications to CSkills/CPCS have not been made. If notifications have already been made, the delegate / employer is liable for a full cancellation fee, and will be required to rebook the test for the new delegate. Details of notification dates are available from MPTT.